Wolt FAQ

Wolt is a delivery platform connecting customers with restaurants, stores, and couriers. Operating in over 25 countries and 300 cities, Wolt makes ordering and delivery simple and efficient.

Customers can place orders through the Wolt app or website. You can choose to either pick up the order yourself or have it delivered by a courier.

Wolt was acquired by DoorDash in May 2022 and continues to operate under the Wolt brand in many regions.

Download the Wolt app or visit the Wolt website. Enter your location, browse available restaurants or stores, add items to your cart, and proceed to checkout.

To use a promo code, open the Wolt app and go to your profile by tapping the "Profile" button in the lower-right corner. Select "Enter Wolt Promo Code," input the code, and submit. For promo code visit the Wolt Promo Code page

Yes, you can track your order in real-time through the Wolt app.

Yes, one of Wolt’s unique features is the ability to add items from different restaurants or stores along the courier’s route. The same courier will pick up all your items and deliver them in one trip.

Yes, you can schedule an order for a specific delivery time during checkout.

When your order includes alcohol, couriers are required to verify your age upon delivery by checking your ID. If you cannot provide valid age verification, the alcoholic items in your order will not be delivered.

Wolt accepts various payment methods, including credit and debit cards, mobile payments, and some local payment options, depending on your region.

Wolt+ is a subscription service that provides free delivery on eligible orders for a monthly fee. Subscribers also get exclusive offers and discounts. visit our wolt plus page for more details.

The service fee covers the cost of enhancing and optimizing Wolt’s platform. The fee amount varies depending on your order size and helps support service improvements, such as delivery process optimization.

You can tip the courier during checkout under the "Payment" section. Choose from suggested amounts or enter a custom tip between €0.50 and €100. 100% of your tip goes to the courier, and Wolt does not take any portion.

Delivery fees vary based on the distance between your location and the restaurant or store. You can view the delivery fee at checkout before placing your order.

Sign up with your email, phone number, or social media accounts through the app or website.

Contact Wolt’s customer support through the in-app chat or via the Help Center on the website.

You can update your payment methods and delivery addresses directly in the app under your account settings.

Interested businesses can join Wolt by visiting the Partner with Wolt page and submitting an application.

Visit the Wolt Courier Partner page to apply. Once accepted, you’ll start delivering orders in your area.

Wolt prioritizes safety by offering contactless delivery and implementing hygiene protocols for couriers and partners.

Wolt follows strict privacy guidelines to safeguard your personal information.